Associates beware! Do you know that retailers can depart detrimental suggestions about you in ShareASale and each different service provider can see it? Right here’s a narrative of how I used to be wrongly accused of trademark bidding violations this week and am unable to get the detrimental suggestions eliminated regardless of there being no proof that I did something mistaken.
Tuesday morning I obtained an electronic mail from Pets Warehouse that mentioned:
“You might be in someway linked to cashbackholic.com, you or them are utilizing our trademark in vilation of our phrases, you need to take down that trademark not bid on that Mark ASAP or we’ll delete you from our program”
I responded instantly:
“We’re under no circumstances associated to Cashbackholic. They merely hyperlink to our website with none permission from us. They hyperlink to all totally different sorts of web sites with out being associated to them. They’re simply an informational website that tells folks the place they will store on-line. We don’t management them or their bidding or hyperlinks in any approach.”
I believed that might be the top of it or a minimum of open up a dialog the place the service provider and I may unravel issues, particularly since I don’t even do any PPC. As a substitute, I instantly obtained a discover that I had been faraway from this system. Superb…I hadn’t promoted them in years since that they had a robust OPM workforce working with them. So I simply eliminated them from Sunshine Rewards and figured that was the top of it.
Then I obtained a message from one other considered one of my retailers displaying me that this had popped up when he logged into ShareASale:
The detrimental suggestions learn “TM bidding via alias.” The service provider (who’s a good friend of mine) jokingly requested what I had gotten myself into. Inside minutes I obtained an electronic mail from an OPM advising me that the detrimental suggestions had additionally popped up when he logged into ShareASale. It was clear to me that probably tons of of my retailers had been now being suggested that I used to be illegally trademark bidding.
This was taking issues too far. I emailed Pets Warehouse advising them that I needed the detrimental suggestions eliminated as a result of it was not true and was defamatory of me and my firm. The detrimental suggestions may injury my status with present and potential retailers. As well as, as an legal professional and Government Director of the Efficiency Advertising Affiliation, I take issues like this VERY severely and don’t in any approach need to be related to it.
What adopted was a collection of emails that confirmed that Pets Warehouse doesn’t have an understanding of how affiliate internet marketing works and has no downside besmirching the status of its affiliate companions. I concerned ShareASale within the scenario they usually supposedly advised the service provider that I used to be not concerned in any trademark violations. I’m not gonna lie….I obtained fairly nasty in these emails the extra indignant I obtained in regards to the scenario.
Pets Warehouse continued to allege that as a result of Cashbackholic linked to my website, I have to be not directly colluding with them. In reality, Sunshine Rewards was listed LAST of all the money again websites listed on the web page. Logically talking, why would I listing my very own website final if I used to be behind the web site??
Whereas I continued to demand that Pets Warehouse take away the detrimental suggestions, they continued to demand that I in some way cease Cashbackholic from bidding on their title–though I attempted repeatedly to clarify that it was not my duty and I had no obligation to intrude within the challenge. (I don’t even know if there was any trademark bidding happening as a result of it doesn’t concern me and I didn’t really feel the necessity to examine.)
As soon as Pets Warehouse was faraway from Sunshine Rewards, Cashbackholic eliminated us from their Pets Warehouse web page. It’s accomplished routinely once they scrape our website for our listings. There was no communication between me and Cashbackholic. And but Pets Warehouse now used our elimination from the positioning as additional proof that we should have been colluding with them. Once more–a real lack of knowledge (and even need to grasp) on the a part of Pets Warehouse.
After I once more identified that 1) ShareASale didn’t consider I did something mistaken, 2) Pets Warehouse had no proof I had accomplished something mistaken, and three) this was hurting my enterprise, I obtained an electronic mail that ended with this:
“You my expensive are responsible past doubt”
I’m not his “expensive” and I don’t admire being talked to love a 6 12 months outdated lady. This electronic mail is an ideal demonstration of the perspective of the possession of Pets Warehouse and their incapability to grasp our trade. There are MANY websites that merely mixture data from different websites (resembling money again comparability websites or deal comparability websites). If he would have taken the time to understand my experience and assist him perceive how these websites function reasonably than instantly leaping to conclusions and refusing to take heed to arduous proof, he may have discovered one thing about our trade and hopefully not broken the reputations of different associates.
As a substitute, he has now unfairly defamed Sunshine Rewards and probably value us enterprise. As an affiliate, do you need to take the possibility of working with Pets Warehouse and being the subsequent one which he does this to?
I’m grateful to the retailers and OPMs who’ve jumped into ShareASale and left me constructive suggestions to attempt to counteract the detrimental suggestions of Pets Warehouse. I so hoped that they might see motive and take away their suggestions however since they gained’t, I can solely share what I’ve discovered this week:
- Associates ought to watch their suggestions in networks and reply instantly if one thing is wrong.
- Retailers ought to depart constructive suggestions for associates they like working with since you by no means know the way suggestions is being manipulated by different unscrupulous retailers.
- Pets Warehouse shouldn’t be trusted as a result of if they might do that to me, they might do that to anybody.
- Retailers who don’t fully perceive affiliate internet marketing ought to rent OPMs to assist them with issues like this in order that good associates would not have their reputations ruined.
I’m guessing that I’m not the one website that obtained swept up into this and it gained’t be the final time a service provider unfairly leaves detrimental suggestions a few good affiliate. One of the best we are able to all do is name out the unhealthy gamers and proceed to provide all of our help to the great ones.